If you're a proven leader who combines excellent communication skills with a customer-oriented mindset and the ability to coach and motivate a solid production team, the role of Surface Supervisor offers you several compelling opportunities. You will:

• Engage a great team at our fast-paced, Rancho Dominguez optical production lab where we mass-produce one-of-a-kind lenses. While we have a strong operation, the right leader can make a good thing even better and impact output, quality, service and more.  Quick question for you - click here
• Enjoy strong training on advanced optical equipment and digital surface technology. Optical experience is preferred, but whether you have it or not, we'll set you up for success. Beyond initial training, you'll also have opportunities for ongoing professional growth.
• Join a collaborative and focused leadership team at a lab that has won lab of the year four out of the last five years. People enjoy working here as demonstrated by the high number of long-tenured employees -- people with 10, 20, even 30+ years of experience.
• Support key continuous improvement initiatives and our goal to be ISO certified by 2023. 
• Enjoy the stability and resources of a growing global organization. Our recent merger with Luxottica has made us the world's largest player in the eyewear industry, which creates opportunities all around the world for employees who prove themselves.
• Join an organization driven by a threefold mission: Improving lives by improving sight, innovating for better vision, and reaching the 2.7 billion underserved.

Improving Lives By Improving Sight . Essilor of America, Inc. is the leading manufacturer of eyeglass lenses in the United States, employs more than 7,000 people and operates the largest and most comprehensive optical laboratory network in the U.S. Essilor of America, Inc. is a subsidiary of Paris-based Essilor International. Essilor manufactures optical lenses under the Varilux®, Crizal®, Transitions®, and other brands, and our products are worn by one billion people daily. Essilor has been on Forbes' list of the World's 100 Most Innovative Companies every year since 2010.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for this Surface Supervisor opportunity, you will have:

• 3-5 years of direct supervisory / management experience in a fast-paced production environment with a proven track record of success Quick question for you - click here
• Demonstrated competence in leadership skills, including comfort coaching and training individuals and teams, and motivating employees to meet performance goals
• Excellent verbal and written communication skills
• An understanding of how to improve processes and adjust employees’ tasks to balance workflow
• Solid computer skills with proficiency in MS Office applications, particularly Excel and Word
• Strong problem-solving skills and analytical thinking agility
• Ability to work with a diverse multi-cultural group

Preferred but not required:

• A bachelor’s degree in business management or a related field  
• 3-5 years of optical lab experience is highly preferred, especially experience with digital surfacing technology  Quick question for you - click here
• Experience implementing Lean and Six Sigma process improvements
• Experience working with statistical analysis tools to gather and report data 
• Bilingual English/Spanish

Things you need to know:

• We are customer-driven, so we'll look to you to be flexible in your schedule in order to meet lab and department goals and objectives, including working some weekends
• You may work with and around chemicals
• The role may require sitting and/or standing for extended periods
• You'll need to be able to lift and move up to 15 lbs. to waist height on a regular basis

The Department
Reporting to the Operations Manager, as Surface Supervisor, you will oversee and direct the activities of the Surfacing Department covering three shifts (we run 24/5). The team has nine employees per shift, including a Department Lead on the 1st shift, two Surfacing Coordinators covering the 2nd and 3rd shifts respectively, and technicians/machine operators. Shifts begin at 5 AM, 1 PM and 9 PM, with occasional weekend overflow work. While you'll primarily work days to have visibility across the 1st and 2nd shifts, you'll also flex your schedule each week to spend time with the 3rd shift team. 

The Role
Daily, you will be responsible for managing surfacing production within the lab by providing direction, organization, coordination, communication and employee development/coaching to your team. You'll control labor and material cost, guarantee safety requirements are followed, maintain scheduling/staffing, and ensure that on every shift, team members are working together to meet customer needs. You'll lead by example and primarily through your lead/coordinators.  Quick question for you - click here

More specifically, your responsibilities include:

• Maintaining a strong focus on the customer, both in meeting their needs and providing them an excellent experience, by driving lab performance (i.e. service levels, quality).
• Achieving exceptional customer care by improving quality and service.
• Providing employees with clear performance objectives tied to lab performance for quality, productivity, service and growth.
• Working closely with Group leads/coordinators to ensure proper cross-training is provided to employees on all processes and equipment.
• Performing regular audits within the Surfacing Department to ensure that correct procedures are being followed and machines are properly calibrated. Immediately document and post any changes to SOP’s.
• Analyzing problems that arise, gathering needed data, determining actions that will solve problems, decreasing costs and/or improving yields. Recommending changes and taking the initiative by implementing solutions on the floor.
• Leading, and working in partnership with other leaders, lean initiatives/projects to improve process flow, throughput, and overall lab performance.
• Maintaining the Surfacing Department unit costs by anticipating consumables, labor, equipment, and maintenance expenses.
• Ensuring all safety standards and practices are maintained in the work areas.
• Executing proper hiring processes including interviews, orientations, and maintaining current and accurate performance and attendance records.
• Routinely following up with the Group Leader/Coordinators and communicating performance levels; providing regular and timely recognition to employees; coach leaders on methods and techniques for improving performance.
• Effectively communicating, coaching and providing progressive discipline and to employees not conforming with performance, job requirements, department rules and/or behavior-related issues.
• Communicating safety, production, quality, cost and schedule on a weekly basis (weekly meeting with leads).
• Providing Group Leaders with individual performance scores on a weekly basis.
• Communicating openly and consistently with the Operations Manager regarding the status of the Surfacing Department.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Own Your Role
While your supervisor will meet with you one-on-one weekly and maintain an open-door policy, you'll have plenty of room to own your role and excel. You'll also have the flexibility to design your schedule so that you spend with each shift team. 

Great Environment
You will join a team that includes dedicated, smart and mutually supportive professionals. Our culture is entrepreneurial, and the company has been innovating both technologically and to solve problems for 170 years.

Truly Living our Values
At Essilor, we believe everyone deserves to see life and all its detail with the best vision possible. That's why, in addition to designing, manufacturing and distributing quality vision care solutions worldwide, we invest in raising awareness of the importance of good vision, support eyecare professionals, invent new technologies and products, and support philanthropic initiatives. For example, the Essilor Vision Foundation partners with schools, eye doctors, and communities to provide eye exams and glasses to underserved children at no cost to their families. We also are committed to robust standards for environmental sustainability. These are just a couple of reasons we were one of the 52 companies named to Fortune magazine's 2019 Change the World list.

Excellent Benefits
We offer competitive compensation and an exceptional mix of benefits, including medical, dental and vision plans; a 401(k) plan with company match; tuition reimbursement; comprehensive training through Essilor University; lens and frame benefits for you and your family; an employee stock purchase plan with company match; and more.

Video: As part of the #DifferenceMakers campaign, Essilor chose four eyecare professionals and three Essilor employees to participate in a mission trip to Southeast Asia in March 2019.

This is a production supervisor role requiring a professional with a strong service mindset that is both internally and externally focused. You'll engage and clearly communicate with your team, but also ensure the team is meeting KPIs including the number of jobs per person per hour, breakage, and carryover. To meet service goals, it will be essential to maintain the production schedule. You'll pay keen attention to the data, perform audits and reporting, effectively communicate with your team, and make adjustments as needed. It can be tricky. We run 24 hours per day but work orders come in between 10 AM and 5 PM and must be balanced across shifts. 

In addition, to be an outstanding Surfacing Supervisor, you will:

• Remain flexible and adaptable in a changing, fast-paced environment.
• Bring a proactive approach to learning and getting up to speed quickly.
• Support our commitment to getting Quality Right the First Time.
• Achieve goals independently and also contribute as a team player.
• Manage multiple tasks and priorities effectively.
• Remain flexible and adaptable as processes change.
• Bring a commitment to our mission and goals.