Support Product Returns as a Key Member of Our Order Entry Department; We'll Set You Up for Success with Excellent Training

An understanding of credits and debits, strong judgment, attention to detail and the motivation to learn and grow professionally. If this describes you, consider joining the Custom Eyes team at our lab in Sauk Rapids. You will:

• Enjoy strong training and support, including products, systems and software, to help you build a successful career home.
• Showcase your potential to take on additional responsibilities and advance.
• Earn a competitive wage and comprehensive benefits in a casual environment with an upbeat culture.
• Make your mark on a strong team with a mix of talent, including newer employees and those who have been here 20 years and more. 
• Work for  Custom Eyes, part of the Essilor family of labs, supporting the eyewear industry through the production of best-in-class products using cutting-edge technology.
• Enjoy the stability and resources of a growing global organization -- Essilor's 2018 merger with Luxottica has made us the world's largest player in the eyewear industry.

Improving Lives By Improving Sight. Custom Eyes is part of the Essilor family of companies. Essilor of America, Inc. is the leading manufacturer of eyeglass lenses in the United States, employs more than 8,000 people and operates the largest and most comprehensive optical laboratory network in the US Essilor of America, Inc. is a subsidiary of Paris-based Essilor International. Essilor manufactures optical lenses under the Varilux®, Crizal®, Transitions®, and other brands, and our products are worn by one billion people daily. Essilor has been on Forbes' list of the World's 100 Most Innovative Companies every year since 2010, and we ranked #62 out of 700 corporations awarded the title "Diversity Leader 2020" by the Financial Times.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Product Returns Clerk opportunity, you will have:

• A high school diploma or equivalent  Quick question for you - click here
• 2-4 years of credit or accounting experience and/or training helpful
• Strong verbal and written communication skills with the ability to:
  • Read and comprehend simple instructions, short correspondence, and memos
  • Communicate effectively in a team environment
  • Write short correspondence
  • Use professional language/conduct when communicating externally to customers
• Basic accounting skills and understanding of debits and credits
• Basic math skills including the ability to add, subtract and understand decimal numerical sequencing
• 10-key required  Quick question for you - click here
• Solid computer skills including basic ability in Microsoft Word, Excel and Outlook, or another email program; ability to learn new programs
• Strong keyboarding skill with the ability to navigate through multiple screens Quick question for you - click here

In addition to your skills and experience, you will need the following competencies and characteristics:

• Ability to:
  • Observe all company policies, rules, and safety practices
  • Maintain regular prompt attendance and availability for overtime
  • Thrive and excel in a fast-paced, production environment
  • Multitask and prioritize
  • Work effectively with others
• Demonstrated good judgment and decision-making ability
• A memory for codes and other information with strong attention to detail

You will work a day shift from 9 AM to 5 PM, Monday through Friday. 

Reporting to the Order Entry Supervisor, as Product Returns Clerk, you will be responsible for processing lens and frame returns and issuing credits. You'll use your judgment to assess individual returns, independently examining frames and using our Finishing staff to evaluate powers other technical issues. Each return will be entered into our proprietary system by code, along with remake orders. We use 150 different codes, though some are used commonly, so attention to detail will be important. 

Specifically, your primary duties will include:

• Validating and coding remake orders with the appropriate discount amount and remake code. Reentering jobs in the lab management software system, if required  (90%)
• Invoicing credits for lens returns and frame returns (5%) 
• Conducting outbound calls regarding remakes or credits (5%)  
• Other duties as assigned

You will share the workload with one other Product Returns Clerk but will work independently on your returns throughout the day.

Note: We care deeply about the health and safety of our employees and have strong COVID protocols in place including stringent cleaning practices, temperature checks at sign-in, masks and distancing. Additionally, the building is locked and requires employees and visitors to be buzzed in. There is no unchecked flow of business traffic.

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Pictured: Custom Eyes Lab in Sauk Rapids, MN, where you will be seated.

Professional development
Our in-house training program will acquaint you with our culture and business, as well as your role. You will learn from your supervisor and/or experience clerks. We're committed to ensuring you have the tools and training needed to thrive and excel.

Great environment
You will join a team that includes dedicated, smart and mutually supportive professionals. The Essilor culture is entrepreneurial, and the company has been innovating both technologically and to solve problems for 170 years. At Custom Eyes, you will enjoy a great working environment. We have a friendly and supportive team and a casual dress code -- you can wear jeans, shorts and tee-shirts for comfort. We do require closed-toe and heel shoes (part of lab protocol). While you can't wear scandals, you can wear tennis shoes. 

Truly living our values
At Essilor, we believe everyone deserves to see life and all its detail with the best vision possible. That's why, in addition to designing, manufacturing and distributing quality vision care solutions worldwide, we invest in raising awareness of the importance of good vision, support eyecare professionals, invent new technologies and products, and support philanthropic initiatives. For example, the Essilor Vision Foundation partners with schools, eye doctors, and communities to provide eye exams and glasses to underserved children at no cost to their families. We also are committed to robust standards for environmental sustainability. These are just a couple of reasons we were one of the 52 companies named to Fortune magazine's 2019 Change the World list.

Excellent compensation
In addition to a competitive wage, we offer an exceptional mix of first-rate benefits, including medical, dental and vision plans; a 401(k) plan with company match; tuition reimbursement; comprehensive training through Essilor University; lens and frame benefits for you and your family; and more.

Video: As part of the #DifferenceMakers campaign, Essilor chose four eyecare professionals and three Essilor employees to participate in a mission trip to Southeast Asia in March 2019.

We're looking for a reliable and dedicated Product Returns Clerk who can effectively work independently while meeting performance goals, such as meeting the required number of orders during his/her shift. 

In addition, to excel in this role, you will:

• Bring a proactive approach to learning and getting up to speed quickly
• Deliver quality work daily, using strong judgment, attention to detail and accuracy
• Achieve goals independently and also contribute as a team player
• Remain flexible and open minded
• Manage multiple tasks and priorities effectively
• Maintain a clean, orderly and safe workspace
• Bring a commitment to our mission and goals