If you combine proven leadership skills with a strong background in logistics and distribution and the ability to drive new and improved processes, the role of Manager, Optical Frames Operations offers you some compelling opportunities. You will:

• Enjoy wide visibility and influence as you manage a team of up to 40 direct and indirect reports and build a best-in-class logistics and distribution operation for Essilor of America's growing frames business.
• Join a growing global industry leader. Our 2018 merger with Luxottica made us the world's largest player in the eyewear industry. Luxottica is the #1 frame manufacturer in the world. 
• Have the opportunity to shape and influence your role and impact by bringing strong ideas to the table and driving a new endeavor. We have solid processes, but the frames business is new and represents a strategic priority for the company.
• Enhance your resume in this role, eventually being able to point to your successes and outcomes as a key build/operation inside a very large company. 
• Join an organization driven by a threefold mission: Improving lives by improving sight, Innovating for better vision, and Reaching the 2.7 billion underserved.

Improving Lives By Improving Sight. Essilor of America, Inc. is the leading manufacturer of eyeglass lenses in the United States, employs more than 10,000 people and operates the largest and most comprehensive optical laboratory network in the U.S. Essilor of America, Inc. is a subsidiary of Paris-based Essilor International. Essilor manufactures optical lenses under the Varilux®, Crizal®, Transitions®, and other brands, and our products are worn by one billion people daily. Essilor has been on Forbes' list of the World's 100 Most Innovative Companies every year since 2010, and we ranked #62 out of 700 corporations awarded the title "Diversity Leader 2020" by the Financial Times.

To be a strong fit for the Manager, Optical Frames Operations, you will have:

• A bachelor’s degree (highly preferred) or an equivalent combination of education and experience  
• 5-7 years of management, logistics and distribution experience; knowledge of warehouses  Quick question for you - click here
• Proven success managing a team of 20+ (direct and indirect reports)
• Optical industry experience is highly preferred, particularly knowledge of frames
• Basic understanding of supply chain operations and business strategies
• Solid project management skills
• Understanding of monthly financials and how they inform department budgetary goals  Quick question for you - click here
• Strong computer skills including experience with MS Office Suite programs and WMS software, ideally PKMS

In addition, you will need the following core competencies and characteristics:

• Proven leadership skills with the ability to coach, mentor and develop employees and teams
• A customer-centric mindset; ability to build strong customer relationships
• Experience and ability to:
  • Identify and utilize all available resources to deliver positive business outcomes
  • Identify customer issues and participate in internal projects
• Demonstrate awareness of commercial arrangements and contractual obligations Quick question for you - click here
• Excellent verbal and written communication skills
• Strong organization and prioritization skills
• A strong and creative problem solver with an eye for quality

You will work 7:30 - 4:30 in order to have a presence across two shifts, with the flexibility to work additional hours or Saturdays as needed to meet leadership and workflow demands.

As an essential business, we have strong protocols in place protecting our employees and safeguarding their health. 

Reporting to the General Manager, as Manager, Optical Frames Operations, you will coordinate all aspects of warehouse activities, including direct supervision of warehouse employees. You will directly manage two experienced supervisors covering the first and second shifts respectively, and indirectly manage a 2-shift team of up to 40 coordinators and operators supporting the fulfillment and distribution of optical frames and related products from our Dallas Distribution Center. 

You will be responsible for a broad scope of the facility from managing the daily receiving, shipping and warehouse schedules to developing and managing your team, working with other Supply Chain personnel to set strategy, implement new policies and procedures, and meet budget goals, drive processes and ongoing improvements and more. This is a wide-reaching role in a fast-paced environment. You'll adjust priorities throughout the day to ensure goal attainment, work directly with customers, providing outstanding service and solving problems. In addition, you will:

• Manage all distribution/fulfillment center activities in support of operations, including but not limited to, receiving, storing, picking, packing and shipping materials for business operations (frames, accessories, store supplies and capital equipment).
• Support the Company's frames strategy by developing the best processes in terms of efficiency and customer expectations.
• Lead, mentor and develop Distribution and Fulfillment Center associates in the performance of daily, weekly and monthly activities to maximize site performance.
• Provide back-up support of entire facility in absence of General Manager.
• Apply a quality program to everyday operations. Quick question for you - click here
• Work in partnership with other facility leaders, in Supply Chain and the Business, to ensure customers (independent eye care professionals) have the materials required to conduct their business operations.
• Develop an efficient Returns process (RTV - Return to the vendor) to receive a refund, replacement, or repair during the product's warranty period.
• Oversee "refresh" projects multiple times over the year when clients will refresh their collection with new frames and return the old frames
• Lead continuous improvement activity by reviewing, analyzing, modifying, and implementing efficient and effective department processes, policies, and procedures for frames. Quick question for you - click here
• Provide leadership, motivation, training and development of the workforce.
• Ensure compliance with Essilor policies regarding labor relations, quality and operational standards.
• Meet operational performance goals in terms of productivity, safety and HR indicators (turnover, absenteeism).
• Meet all HR responsibilities, including ensuring staff and associate performance reviews are maintained.
• Be responsible for data analysis, workload planning and volume forecasting.
• Leverage the WMS and TMS systems, as required, to support ongoing operations.
• Provide a safe, clean and fair work environment for associates.
• Apply supply chain business knowledge to favorably impact cost drivers, quality, and customer satisfaction.
• Investigate and work to resolve issues in a timely manner prior to escalation.
• And more...

Note: This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

High-Energy Atmosphere
You will enjoy the strong foundation and support of a global leader along with the entrepreneurial energy of a "start-up" within a large business. It's the best of both worlds.

Career Progression
Though you could be happy and challenged in this role for years to come, success could also set you up to pursue lateral moves or advancement. In fact, the role is open because the incumbent pursued another Essilor opportunity. From here pursue roles in Supply Chain, Operations or at Corporate, or step up to an Assistant General Manager or General Manager position.

Great Environment
You will join a team that includes dedicated, sharp and mutually supportive professionals. Our culture is entrepreneurial and fresh, backed by 170 years of success. 

Truly Living our Values
At Essilor, we believe everyone deserves to see life and all its detail with the best vision possible. That's why, in addition to designing, manufacturing and distributing quality vision care solutions worldwide, we invest in raising awareness of the importance of good vision, support eye care professionals, invent new technologies and products, and support philanthropic initiatives. We also are committed to robust standards for environmental sustainability. These are just a couple of reasons we were one of the 52 companies named to Fortune magazine's 2019 Change the World list.

Excellent Compensation
In addition to a competitive salary and annual bonus opportunity, we offer an exceptional mix of first-rate benefits, including medical, dental and vision plans; a 401(k) plan with company match; tuition reimbursement; comprehensive training through Essilor University; lens and frame benefits for you and your family; an employee stock purchase plan with company match; and more.

Video: As part of the #DifferenceMakers campaign, Essilor chose four eyecare professionals and three Essilor employees to participate in a mission trip to Southeast Asia in March 2019.

This role offers a nice mix of challenge and opportunity that can be harnessed by a smart, proactive and insightful leader. Naturally, your experience and knowledge will be critical, but just as important will be your communication skills as you interact with internal contacts within Leadership, Customer Service, Supply Chain, Planning and the business. Being able to speak the language of the business and develop your team to also communicate cross-functionally will be critical. You'll run and participate in daily meetings, partner with your supervisor and other leaders, and effectively engage with customers.

In addition, to be an outstanding Manager, Optical Frames Operations, you will:

• Manage multiple activities and priorities effectively in our fast-paced, high-volume environment
• Combine analytical thinking with creativity in solving problems
• Achieve goals independently and also contribute as a team player
• Pay close attention to details while also grasping the big picture and how the details fit into it
• Remain flexible and adaptable as priorities change
• Bring safety awareness to all that you do
• Bring a positive, upbeat approach and leadership skills to your interactions