Serve as the Right Hand to the Senior Program Manager & Make an Impact in a Role with Career Runway

If you combine strong program management experience with proven analytical skills and the ability to work effectively with a variety of functions and stakeholders, the role of Program Manager, Managed Vision Care offers you some compelling opportunities. You will:

• Enjoy wide visibility and influence as you serve a the subject matter expert and communications hub between customers and internal stakeholders throughout new program integrations.
• Join a skilled and focused team where your contributions will be valued and where you can grow and expand your skills. For example, as long as you have a strong program management background, we'll teach you the optical industry, if you don't already know it. 
• Build a long-term career with a growing global industry leader. Our 2018 merger with Luxottica made us the world's largest player in the eyewear industry.
• Earn a competitive salary and bonus opportunity, along with a great benefits package that includes all you would expect plus some great extras, such as frame and lens discounts and a stock purchase plan.
• Join an organization driven by a threefold mission: Improving lives by improving sight, Innovating for better vision, and Reaching the 2.7 billion underserved.  Quick question for you - click here

Improving Lives By Improving Sight. Essilor of America, Inc. is the leading manufacturer of eyeglass lenses in the United States, employs more than 10,000 people and operates the largest and most comprehensive optical laboratory network in the U.S. Essilor of America, Inc. is a subsidiary of Paris-based Essilor International. Essilor manufactures optical lenses under the Varilux®, Crizal®, Transitions®, and other brands, and our products are worn by one billion people daily. Essilor has been on Forbes' list of the World's 100 Most Innovative Companies every year since 2010, and we ranked #62 out of 700 corporations awarded the title "Diversity Leader 2020" by the Financial Times.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Program Manager, Managed Vision Care opportunity, you will have:

• A bachelor’s degree or 5-10 years of project experience required  Quick question for you - click here
• 2-3+ years of experience as a program manager with a proven track record of success
• Ophthalmic, healthcare or pharmaceutical industry experience is a plus
• Experience identifying, understanding, and satisfying customer requirements
• PC proficiency required with advanced skills in MS Excel and PowerPoint; experience with BI tools such as PowerBI and Tableau a plus
• Implementation experience highly preferred
• Willingness to flex your schedule, working as needed to meet demands; note, work can ebb and flow, particularly during implementations

In addition, you will need the following core competencies and characteristics:

• Eager to learn and develop professionally; the desire to advance over time
• Self-motivated with intellectual curiosity and the ability to learn informally and on your own
• Highly effective communication skills and the ability to engage all levels of the organization, verbally and in writing; must be able to interact and communicate with individuals at all levels of the organization
• Ability to build effective internal partnerships and external relationships
• Outstanding analytical reasoning, problem-solving and decision-making skills
• Ability to work and influence others without formal authority
• Well-organized with the ability to multi-task, prioritize work and handle detailed work in a fast-paced, dynamic environment
• Calm under pressure
• A strong team player
• A continuous improvement mindset

We are following stringent COVID-19 precautions so you will work remotely until it's safe to return to the Dallas office. 

Reporting to the Senior Program Manager, Managed Care Business Operations and Analytics, you will serve as a subject matter expert and be responsible for ensuring the health and maintenance of solutions developed for all managed care programs. You will be the fifth member of a small, critical team central to the success of new program implementations and systems integrations.

Working closely with your supervisor and other members of the Managed Care Account Management team, as well as cross-functionally with IT, Lab Operations, Finance, Supply Chain, and other business units, you will support Managed Care accounts as you work to ensure the effective implementation and on-going support of new solutions. You will touch every part of the process as we build new programs, including managing a plethora of tasks from working with account managers to gather initial information to interacting with IT on integration and testing of multiple systems to ensuring Customer Service has the proper training and staff to provide the required program support. More specifically, you will:

• Function as a subject matter expert in defining, designing, building, testing and deploying business processes and systems.
• Identify opportunities for improving business practices for efficiency and revenue generation.
• Coordinate with Program Associates to successfully complete all action items required for new projects and launches.
• Work in collaboration with the Information Technology team in establishing methods to identify and implement policies and procedures that support data quality standards.
• Develop and execute customer service and lab operations training program.
• Oversee the customer product catalog update to ensure accuracy.
• Work with Essilor Central Support, Customer Service, Lab Technical Support, VisionWeb, Supply Chain, Distribution, and IT to ensure efficient and timely delivery of all jobs and that the SLA is being met.
• Own production issue log and coordinate resolution of process and/or order delivery failures; escalate to management when necessary as defined by SOPs.
• Perform standard operational tasks as assigned by Senior Program Manager
• Assist with managing the sourcing of frame cases to support Versant program in coordination with the Senior Program Manager.
• Work with frame case vendor to build and maintain a depletion report to proactively identify any stocking issues.
• Research, compile, and analyze existing statistical data for managed care programs.
• Conduct analysis and produce reports that address issues relevant to technical and operational issues.
• Perform all system audits to ensure data integrity and report to management of any concerns.
• Perform other duties and assumes other responsibilities as assigned.

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
 

Professional development
As you can see under The Role tab, you will gain a bird's eye view of our operations as you work with key customers, internal experts and the Managed Vision Care team. Wide exposure, strong mentorship, diverse responsibilities and a personal drive to learn will ensure ample space for you to develop professionally. We are actively seeking a program manager with the runway to learn and the drive to grow over time. It will take time to learn this role, so we're looking for someone who will commit to a minimum of three years while also working toward earning their next promotion. In fact, this role is open because the incumbent has taken on a new role within Essilor.

Great environment & strong team
You will join a team that includes dedicated, sharp and mutually supportive professionals. Our culture is entrepreneurial and fresh, backed by 170 years of success. 

Truly living our values
At Essilor, we believe everyone deserves to see life and all its detail with the best vision possible. That's why, in addition to designing, manufacturing and distributing quality vision care solutions worldwide, we invest in raising awareness of the importance of good vision, support eyecare professionals, invent new technologies and products, and support philanthropic initiatives. We also are committed to robust standards for environmental sustainability. These are just a couple of reasons we were one of the 52 companies named to Fortune magazine's 2019 Change the World list.

Excellent compensation
In addition to a competitive compensation, we offer an exceptional mix of first-rate benefits, including medical, dental and vision plans; a 401(k) plan with company match; tuition reimbursement; comprehensive training through Essilor University; lens and frame benefits for you and your family; an employee stock purchase plan with company match; and more.

Video: As part of the #DifferenceMakers campaign, Essilor chose four eyecare professionals and three Essilor employees to participate in a mission trip to Southeast Asia in March 2019.

In this role, your analytical expertise and organizational skills will be essential, but equally important will be your communication, interpersonal and influencing skills. Your ability to build effective relationships and influence busy people to prioritize your requests will be critical. You'll also be driven and focused on helping the customers and internal teams solve problems to ensure successful program integrations -- not just those that issues rise to the top, but those you uncover through questioning, research, follow-up, etc.

The pace here is fast and change happens frequently. Those who excel at Essilor truly enjoy the dynamic environment and remain agile and able to pivot. In addition, in order to be an outstanding Program Manager, Managed Vision Care, you will:

• Serve as an advocate for the customer, building trust and earning credibility.
• Work well with your supervisor, team, and various functions and stakeholders, communicating clearly and effectively with all contacts.
• Dedicate yourself to learning and development.
• Combine analytical skills with creativity in solving problems; remain diligent about follow-up and follow-through.
• Bring a strong drive, customer focus and goal orientation.
• Achieve goals independently and also contribute as an effective team player.
• Keep a constant eye out for ways to improve processes and efficiencies.
• Bring a friendly, positive approach and outlook to your role. 

You'll know you're hitting the mark when your supervisor is comfortable focusing on other priorities, trusting you to provide updates and keep things moving forward.